ReddyBook respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share and protect user data when you interact with our platform and WhatsApp support channels.
The platform operates under a Curacao gaming license, which requires specific standards around data protection and player information security.
By using our services, you agree to the terms outlined in this policy.
Information We Collect
ReddyBook operates through a WhatsApp-based system for account creation and support. When you use our platform, we may collect the following information.
Your name or nickname as provided during communication with our team. Your mobile phone number, which serves as the primary identifier linked to your account. Payment details shared for deposits and withdrawals, including UPI ID, bank account information and transaction references. Your complete transaction history, covering deposit amounts, withdrawal amounts, dates and payment methods used.
Messages exchanged with our support team on WhatsApp during account setup, support interactions and general enquiries. Device information including IP address, browser type, operating system and screen resolution when you visit our website.
We collect only the information necessary to provide betting ID access, process financial transactions and deliver customer support. We do not collect information beyond what is required for these purposes.
How We Use Your Information
The information we collect serves the following purposes.
Creating and managing your betting ID and platform account. Verifying your identity and age during the registration process. Processing deposits and withdrawals through authorised Indian payment gateways. Providing customer support and responding to account-related enquiries through WhatsApp. Monitoring accounts for fraud, misuse, suspicious activity or violations of our terms. Maintaining platform security and preventing unauthorised access to user accounts. Improving service quality based on aggregated usage patterns. Complying with licensing requirements under our Curacao gaming license.
We do not use your personal data for unrelated marketing purposes without your interaction or prior consent.
Third-Party Services
To process payments and deliver our services, we work with third-party providers. These include authorised Indian payment gateways that handle UPI, net banking, IMPS and other payment methods available on the platform. These providers receive only the information necessary to complete your specific transaction.
WhatsApp is operated by Meta Platforms. Messages sent through WhatsApp are protected by end-to-end encryption on WhatsApp’s own infrastructure. We do not control WhatsApp’s data practices. For details on how WhatsApp handles your data, refer to WhatsApp’s own privacy policy available on their website.
We do not sell, rent or trade your personal information to any third party for their own purposes.
Data Protection and Security
We take reasonable technical and organisational steps to protect your information from unauthorised access, misuse, alteration or disclosure. These measures include encrypted connections for all data transmitted through our website, secure handling of payment information through authorised payment gateways, restricted access to user data within our team on a need-to-know basis, and regular review and updating of our security practices.
WhatsApp communications benefit from end-to-end encryption provided by the WhatsApp platform itself.
No online system can guarantee complete security. We aim to maintain a secure environment, but users are also responsible for keeping their devices secure, using strong passwords and not sharing sensitive information publicly or with unofficial contacts.
Data Storage and Retention
User information is retained only as long as necessary to provide services, maintain required records and comply with legal obligations under our licensing requirements.
When information is no longer required for these purposes, it is securely deleted or anonymised. Transaction records may be retained for a longer period where required by law, for audit purposes or for dispute resolution.
Your Rights
As a user of ReddyBook, you have the right to request access to the personal information we hold about you, request correction of inaccurate or incomplete information, request deletion of your personal data subject to any legal obligations that require us to retain certain records, withdraw consent for data processing where consent was the original basis for collection, and request a copy of your data in a commonly used format.
To exercise any of these rights, contact our support team through the official WhatsApp channel. We will respond to your request within a reasonable timeframe.
Cookies and Website Data
Our website may use cookies and basic tracking tools to improve user experience and analyse site performance. These help us understand how visitors interact with the website, which pages are visited most and where users experience issues.
Information collected through cookies may include pages visited, time spent on the site, referral source and general location based on IP address.
You can control cookie settings through your browser preferences. Disabling cookies may affect some website functionality, but core account features will continue to work normally.
Age Restriction
Our services are strictly for users aged 18 and above. We do not knowingly collect information from minors. During the registration process, we verify that users meet the minimum age requirement.
If we become aware that a minor has provided personal data or created an account, we will take immediate steps to remove their information and deactivate the account.
Data Breach Notification
In the event of a data breach that may affect your personal information, we will take immediate steps to contain and assess the situation. If the breach poses a risk to your rights or financial security, we will notify affected users through WhatsApp or other available contact methods within a reasonable timeframe.
We will also take corrective measures to prevent similar incidents from occurring in the future.
User Responsibility
Users should provide accurate information when communicating with support. Do not share account details, payment information or passwords with anyone other than official ReddyBook support channels.
Always verify that you are communicating with the correct official WhatsApp contact before sharing any personal information. ReddyBook will never ask for your password through any channel. Treat any such request as fraudulent and report it to the support team.
Changes to This Policy
ReddyBook may update this Privacy Policy when necessary to reflect changes in our practices, technology or legal requirements. Updated versions will be posted on this page with a revised last updated date.
Users are encouraged to review this page periodically to stay informed of any changes.
Contact Us
If you have questions about this Privacy Policy, want to exercise your data rights or have concerns about how your information is handled, contact our support team through the official WhatsApp channel linked on the website.
